Knowledge Base
General
Miscellaneous topicsVideo calling
articles about video callingSlideshow & Pictures
topics about the ViewClix frame's Slideshow
Recent Articles
What is the "Audio Performance Issue" error?
When the frame is plugged into power and during start up of the ViewClix Smart Frame, the frame will play welcome chimes. This is the frame testing its speaker and microphone systems. After the start-up sound plays, if there is a testing issue, a ...Issues Connecting a ViewClix Frame to a WiFi network
This article is for private home networks, for tips and recommendations for shared community WiFi networks, please reference our Shared Network Information page here: https://www.viewclix.com/shared-network-info/ If the frame was previously connected ...How to manage ViewClix's Settings (video)
Click the below link to watch a YouTube video tutorial for how to manage your ViewClix Smart Frame's Settings: https://youtu.be/shH80adSfqs?si=ZnBTQU1FTBRbXgyPHow to make my name appear on Call-Me list?
For a name to display on the Call-Me list, the user must verify their phone number in the ViewClix Mobile App. That way they can receive the Call-Me SMS text messages. The Frame Organizer can see on the Share List a users has a yellow Call-Me icon, ...How to restart Premier Membership
To restart a Premier Membership please contact ViewClix customer support: support@viewclix.com The Premier Membership can be restarted once per year.
Popular Articles
Can I use a different stand or mount?
On the back of each ViewClix frame, there are 4 equally-spaced screw holes for industry standard VESA mounting. If you search for "VESA wall mount or stand", you will see a huge variety of stand options and orientations that will work with your ...Slideshow vs Album Photo Storage
The ViewClix frame always shows the photos that are in the Slideshow album. This is because most family members share pictures with the frame using the ViewClix mobile app. All photos that are shared using the ViewClix mobile app are automatically ...What is Magic Zoom?
Like most Wi-Fi connected photo frames, the ViewClix Smart Frame has a horizontal HD display. This means that pictures that are vertically oriented such as "selfies" (also called portrait orientation) can look small and don't take up enough of the ...Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...Can I sell/transfer my ViewClix frame?
Yes, ViewClix can help with the transfer of the frame to the new owner. You will need to provide ViewClix the new owner's name and email address. Please send this information to our support email support@viewclix.com During the transfer process, all ...
Still have a question?