Android: reset camera and microphone permissions

Android: reset camera and microphone permissions

Due to a quirk in Android, sometimes uninstalling amd reinstalling an app doesn't reset the camera and microphone permissions for an app.
NOTE:  after you follow these steps, you will need to start the ViewClix app and login again.
If you're having issues with camera and/or microphone permissions on your Android phone or tablet, we recommend taking these steps:
  1. Go to Settings > General > Apps & notifications > App info
  2. All the apps that are installed on your device will be listed.
  3. Scroll down and select "ViewClix".
  4. The app's info will be displayed.
  5. Click on "Storage"

  1. Click on "Clear Data"

  1. A confirmation will appear.  Click OK.


  1. After these steps, the storage for data and cache will be cleared. 
    When you open the ViewClix mobile app, you will again be prompted to enable permissions.
 


    Still have a question?
    Contact Support

      • Related Articles

      • Enabling camera and microphone permissions for video calling

        If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device.   For iPhone users:  The simplest way to make sure your ...

      • Apple Safari Browser Camera & Audio Permissions

        Here are links to Apple information regarding enabling the camera and microphone and unmuting a web site. The first step is to browse to the ViewClix web site: https://viewclix.com/ Then, here is info to enable the Mac's camera & microphone: ...

      • Test ViewClix Camera

        Below are instructions on how to test the frame's camera: 1. While the ViewClix frame is showing its Slideshow, press the "OK" button on the ViewClix remote control 3 times quickly. 2. This will launch the local settings menu 3. On this menu, there ...

      • Video calling troubleshooting

        Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone.   Issue:  video calls not connecting or dropping:  there is probably a Wi-Fi or Internet issue issue. ...

      • Is your frame showing "busy" when it should be available for a video call?

        For Frame Organizers, there is a way to do a "soft reset" of the ViewClix frame.  The reset can be done by clicking the "Advanced" button at the top of the Frame Settings web page (viewclix.com/settings ) After pressing the "Advanced" button, make ...