How to restart Premier Membership
The Premier Membership can be restarted once per year.
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How to cancel Premier Membership
To cancel your Premier Membership, navigate to the "Account" section of the website Member Portal (viewclix.com/members). Click the "Trash Can" icon next to your listed membership. This will cancel the Premier Membership. Features will remain ...
How to update credit card payment on file?
Below are instructions for how to update the credit card payment details for the Premier Membership - Login to the website Member Portal (viewclix.com/members). - Click/Select the "Account" section - Click/Select the "Update Payment Details" button. ...
Can I sell/transfer my ViewClix frame?
Yes, ViewClix can help with the transfer of the frame to the new owner. You will need to provide ViewClix the new owner's name and email address. Please send this information to our support email support@viewclix.com During the transfer process, all ...
Solving Video Calling issues
Issues with video calling are almost always caused by Internet or Wi-Fi issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls have worked previously on this ...
Forget previous WiFi connection
Here are the steps to "forget" Wi-Fi networks: - restart the frame (unplug the frame and wait about 20 seconds and then plug it back in again) - during the frame's start-up screens, do not press any buttons on the remote control. - the frame should ...