Please Note: This article is for older model ViewClix frames purchased before 2/13/23. ViewClix E series frames are compatible with both 2.4GHz and 5GHz networks. 

There are 2 frequency bands for Wi-Fi networks, 2.4 GHz and 5.0 GHz.  ViewClix frames use 2.4 Ghz because it has better range/reliability and the performance is more than adequate for ViewClix applications. 

If the Wi-Fi router broadcasts both 2.4 GHz and 5.0 GHz networks, make sure that the network names (SSIDs) are NOT the same.

You should be able to check this with a newer smart phone.

If the router's Wi-Fi network names need to be changed, the instructions will be in the router's user manual (which can most probably be downloaded from the manufacturer's web site).

We've seen this rare issue with Netgear and other brands of routers.