General
What is the "Audio Performance Issue" error?
When the frame is plugged into power and during start up of the ViewClix Smart Frame, the frame will play welcome chimes. This is the frame testing its speaker and microphone systems. After the start-up sound plays, if there is a testing issue, a ...
Issues Connecting a ViewClix Frame to a WiFi network
This article is for private home networks, for tips and recommendations for shared community WiFi networks, please reference our Shared Network Information page here: https://www.viewclix.com/shared-network-info/ If the frame was previously connected ...
How to manage ViewClix's Settings (video)
Click the below link to watch a YouTube video tutorial for how to manage your ViewClix Smart Frame's Settings: https://youtu.be/shH80adSfqs?si=ZnBTQU1FTBRbXgyP
How to make my name appear on Call-Me list?
For a name to display on the Call-Me list, the user must verify their phone number in the ViewClix Mobile App. That way they can receive the Call-Me SMS text messages. The Frame Organizer can see on the Share List a users has a yellow Call-Me icon, ...
How to restart Premier Membership
To restart a Premier Membership please contact ViewClix customer support: support@viewclix.com The Premier Membership can be restarted once per year.
How to use the ChurchTV Feature (video)
ViewClix's has integrated with StreamingChurch.tv for the ChurchTV feature. All churches that are available on StreamingChurch.tv are now available to be shared to a ViewClix Smart Frame. If your church or place of worship is interested in signing up ...
How to use the PhotoChat feature (video)
Click the below link to watch a YouTube video tutorial of how to use ViewClix's PhotoChat feature: https://youtu.be/cIyAx-PJMkE?si=jidVsticeKhz_gf8
How to update credit card payment on file?
Below are instructions for how to update the credit card payment details for the Premier Membership - Login to the website Member Portal (viewclix.com/members). - Click/Select the "Account" section - Click/Select the "Update Payment Details" button. ...
How to cancel Premier Membership
To cancel your Premier Membership, navigate to the "Account" section of the website Member Portal (viewclix.com/members). Click the "Trash Can" icon next to your listed membership. This will cancel the Premier Membership. Features will remain ...
Getting the right internet for your senior's frame
We recommend using a private Wi-Fi network, also known as a dedicated network, for your senior's ViewClix Frame. Previously, you needed to get internet from the cable or phone company through a wired connection in the wall. Now, you are also able to ...
The weather being displayed is not accurate, how can I update the weather?
ViewClix uses the WiFi router's IP address to be able to provide the weather service. Occasionally this can be inaccurate . We are happy to update your frame's weather coordinates. Please reach out to our support team and provide us the frame's city ...
Solving Video Calling issues
Issues with video calling are almost always caused by Internet or Wi-Fi issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls have worked previously on this ...
How do I end/stop a video being played on the frame?
YouTube videos have a 70 minute timeout and will end on their own when that limit is hit. There are a few other options to stop the videos: At the frame, they can push the Asterisk * button on the remote. This will take the frame back to the ...
Why is my frame offline?
Most commonly when a frame is offline, this means it has been unplugged from the power outlet and is off. We recommend starting by making sure the frame is plugged in. We'd also recommend making sure the automatic Sleep Cycle is enabled. This will ...
Enabling Sticky Notes for non-Frame Organizers
To grant Sticky Note permission, you'll click the icon next to the user's name on the Share List that looks like a sticky note. The icon will be green for members with this permission enabled. Page 13 of the ViewClix Operating Guide has an example ...
Can I make the Sticky Note font bigger/larger?
To make the Sticky Note font larger, you'll insert the tag: {big} You'll insert this tag in the body of the Sticky Note. The body of the Sticky Note is where you write the message you'd like displayed. Do not forget the brackets. This will not only ...
Can I lock or secure the ViewClix frame?
The ViewClix 10/E & 15/E (all frames purchased after 2/13/2023) do not have the capability to be locked or secured with a laptop lock. The previous ViewClix 15 (purchased before 2/13/2023) model is compatible with Kensington laptop locks with the ...
Purchasing Replacement Parts. Remote, Microphone, Stand, and Power Supply
To purchase a replacement remote, microphone, stand and/or power supply visit our Parts shop page here: https://parts.viewclix.com/ You'll be able to select between USPS Priority Mail Shipping and UPS 2nd Day Air ...
Should I unplug the frame from power each night?
Unplugging the ViewClix frame from power each night will reduce the life span of the frame. The frames do not have an internal battery. If you'd like to have the frame appear "off" you'll want to use ViewClix's Sleep Time feature. Frame Organizers ...
Can I set up the Wi-Fi on a ViewClix frame without the remote control?
Yes. The Wi-Fi can be set up using a standard USB keyboard. Here are the steps: - Plug the keyboard's USB connector into the ViewClix frame. This will work with both wired and wireless keyboards. - To set up the Wi-Fi network, use the keyboard's ...
Apple iOS Photos Permission
To use the ViewClix App on an iPhone or iPad, you'll need to grant access to "All Photos." Only granting access to "Selected Photos" is not supported at this time. Below is step by step instructions to allow the ViewClix app access to "All Photos" ...
How can I add or change the organizer / admin for my ViewClix frame?
There are 2 ways to give users permission to perform administrative actions for your ViewClix frame. First, when you view your frame's Share List, you will see a green user icon next to each person that has activated their ViewClix account: When ...
Solving Wi-Fi router issues due to 2.4 GHz and 5 GHz Band Steering
Please Note: This article is for older model ViewClix frames purchased before 2/13/23. ViewClix E series frames are compatible with both 2.4GHz and 5GHz networks. There are 2 frequency bands for Wi-Fi networks, 2.4 GHz and 5.0 GHz. ViewClix frames ...
ViewClix remote control troubleshooting guides
There are 2 models of the ViewClix remote control, black and silver. If you are having issues with the ViewClix remote control, please download and review the document for your ViewClix frame and remote model Here are links to PDF file downloads with ...
How can I replace ViewClix remote control battery?
You'll first want to check if the light comes on at the top of the remote control when you press buttons. If there is no light then you may need to replace the battery. There are 2 models of the ViewClix remote control, silver and black. For the ...
What are the extra buttons on the ViewClix remote control?
There are a few extra buttons on the ViewClix remote control that are reserved for future features in the ViewClix Slideshow: the Menu button (3 horizontal lines) and the Asterisk button. That being said, during the start-up of the ViewClix frame, ...
Can I use a different stand or mount?
On the back of each ViewClix frame, there are 4 equally-spaced screw holes for industry standard VESA mounting. If you search for "VESA wall mount or stand", you will see a huge variety of stand options and orientations that will work with your ...
How do I login to ViewClix?
For the person that ordered the ViewClix frame: To login, use the email and password that you created during the ordering process. If you cannot remember your password, you can reset your password here: https://viewclix.com/reset/ For other family ...
Using/sharing with Multiple ViewClix Frames
ViewClix users can interact and share with up to 5 different frames. When added to a frame’s Share List, the frame name will then show up in your ViewClix account. You can interact with any of the frames using the free ViewClix Mobile App or the ...
Can I sell/transfer my ViewClix frame?
Yes, ViewClix can help with the transfer of the frame to the new owner. You will need to provide ViewClix the new owner's name and email address. Please send this information to our support email support@viewclix.com During the transfer process, all ...
Display WiFi MAC Address
Here's how to display the Wi-Fi MAC address of a ViewClix frame: 1) Unplug the ViewClix frame. Wait 20 seconds. 2) Plug the frame back in but do not press any buttons on the remote control as the frame is starting up 3) After start-up, the ...
Forget previous WiFi connection
Here are the steps to "forget" Wi-Fi networks: - restart the frame (unplug the frame and wait about 20 seconds and then plug it back in again) - during the frame's start-up screens, do not press any buttons on the remote control. - the frame should ...
Power outages and ViewClix
ViewClix was designed so that seniors shouldn't have to do a thing if there is a power outage. Once a frame has been connected to a network for 10 minutes, it will save the network credentials. Once a ViewClix frame is set up and connected to Wi-Fi ...
Is your Frame sleeping when it shouldn't?
The Frame Settings page includes a way to control when a frame is "sleeping". This feature can be enabled and set by Frame organizers (admin). Here's that web page: https://viewclix.com/settings. Once the Sleep Cycle is enabled by checking the ...
HIPAA & ViewClix
ViewClix requirements for HIPAA compliance ViewClix is not a not a web-camera or CCTV device. ViewClix is a digital picture frame that also does 2-way video calling. Regarding video calling, there are many products and services available for ...
Links to ViewClix operating guides & mobile apps
ViewClix 15/e and ViewClix 10/e Quick Start and User Guide: https://viewclix.com/media/ViewClix_Frames_combined_guides.pdf older model purchased before 2/13/23 ViewClix Operating Guide links https://viewclix.com/static/ViewClix-10-Operating-Guide.pdf ...