Video calling
Moving preview window during video calls
The preview window is the small square picture you'll see of yourself in the bottom right hand corner during video calls. When calling using the ViewClix Mobile App for Android or calling via the Member Portal (viewclix.com/members) using a browser ...
Moving Preview Window during video calls
If you are calling via the ViewClix Mobile App on an Apple device, you cannot move the preview window. Apple does not allow this functionality. If you are calling via the ViewClix Mobile App on an Android device, or calling via the website Member ...
View Video Call History/Call Log
Frame Organizers have the ability to view the frame's video call history. Below are instructions to view the frame's call history: 1. Login to website Member Portal (viewclix.com/members). 2. Select "Settings" section. 3. At the top of the screen ...
Android: reset camera and microphone permissions
Due to a quirk in Android, sometimes uninstalling amd reinstalling an app doesn't reset the camera and microphone permissions for an app. NOTE: after you follow these steps, you will need to start the ViewClix app and login again. If you're having ...
Is your frame showing "busy" when it should be available for a video call?
For Frame Organizers, there is a way to do a "soft reset" of the ViewClix frame. The reset can be done by clicking the "Advanced" button at the top of the Frame Settings web page (viewclix.com/settings ) After pressing the "Advanced" button, make ...
Enabling camera and microphone permissions for video calling
If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device. For iPhone users: The simplest way to make sure your ...
Video calling troubleshooting
Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone. Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue. ...
Test ViewClix Camera
Below are instructions on how to test the frame's camera: 1. While the ViewClix frame is showing its Slideshow, press the "OK" button on the ViewClix remote control 3 times quickly. 2. This will launch the local settings menu 3. On this menu, there ...
Apple Safari Browser Camera & Audio Permissions
Here are links to Apple information regarding enabling the camera and microphone and unmuting a web site. The first step is to browse to the ViewClix web site: https://viewclix.com/ Then, here is info to enable the Mac's camera & microphone: ...
Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...