Video calling troubleshooting

Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone.

Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue.

Please review this article for help in resolving Wi-Fi or Internet issues: https://viewclix.com/wifi
Issue : there is no video (screen is blank) or no audio on one side of the video call: You'll want to make sure your device's camera and microphone permissions have been enabled. ViewClix requires the use of the camera and microphone to conduct video calls.

Please review this article for help in resolving: https://support.viewclix.com/portal/en/kb/articles/enabling-camera-and-microphone-permissions
Issue: callers are hearing static from the ViewClix frame. There may be radio interference with the ViewClix microphone.

Please review this article for help in resolving: https://help.viewclix.com/portal/en/kb/articles/static-on-video-call

If you've reviewed these articles and the issue persists, please complete our video calling troubleshooting form and we'll follow-up with suggestions to help.

Video Call Troubleshooting form ( https://forms.viewclix.com/video-call )